FAQ
Your Questions, Answered
How do I book an appointment?
Booking an appointment with us is easy! You can book directly on our website through our online booking system, or you can call our spa at 876-387-0579 to schedule a time that works best for you.
What is your cancellation policy?
If you need to reschedule, please notify us at least 3 hours in advance. Appointments can be rescheduled once. We understand that life happens, so please let us know as soon as possible if you need to reschedule.
To make your appointment there’s a deposit required of 50% (of your service charge) which is non-refundable, this deposit is added to your service!
Given our planned resources and for your ultimate relaxation we have decided to limit extra guests.
(NO EXTRA GUEST) (NO KIDS)
What should I expect during my first visit?
During your first visit, our staff will greet you and give you a brief consultation to understand your needs and preferences. We'll ensure you're comfortable throughout your treatment, and our therapists will adjust their techniques to suit your body and preferences.
What should I wear to my appointment?
For most treatments, we recommend wearing comfortable clothing. For massages or facials, you’ll be provided with towels and linens to wear during the service. Our therapists are professional and ensure your privacy and comfort at all times.
Are your treatments suitable for both men and women?
Absolutely! We provide treatments for both men and women. Whether you're looking for a relaxing massage, facial, or body treatment, we customize our services to meet the individual needs of every client.
Do you offer any special packages or promotions?
Yes, we offer a variety of special packages and seasonal promotions designed to give you the best value for your spa experience. You can check our website for current deals or sign up for our newsletter to receive updates on exclusive offers.
Are gift cards available?
Yes, we offer gift certificates for any of our services or specific amounts. They make the perfect gift for loved ones looking to relax and unwind. You can purchase them in-store or through our website.
Do you use organic or natural products in your treatments?
Yes, we prioritize using organic and natural products whenever possible, especially for facials, body treatments, and massages. We believe in providing the best for your skin and body, so we choose products that are gentle, effective, and environmentally friendly.
Is there parking available at your location?
Yes, we provide convenient parking for all our clients, making your visit to our spa as stress-free as possible.
Are your services safe for pregnant clients?
We offer pregnancy-safe massages and treatments for expectant mothers. However, we recommend consulting with your doctor before scheduling to ensure the best care during your pregnancy.
Our Contacts
876-387-0579
info@tranquilitybodycare.com
13 Cottage Road Montego Bay